Privacy Policy for ClavardIA

Last Updated: November 7, 2025

Introduction

ClavardIA is owned and operated by Rémi Parent. This Privacy Policy explains how we process information collected through the ClavardIA website (www.ClavardIA.ca) and in the course of providing our professional services (including AI automation and cybersecurity). It details why we may collect certain personal data about you. Therefore, you must read this Privacy Policy before using the ClavardIA website or engaging our services.

We care deeply about your personal data and are committed to guaranteeing its confidentiality and security.

Personal Information We Collect

1. Website Data:
When you visit ClavardIA, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this automatically-collected information as “Device Information.”

Furthermore, when you use our contact form or request a service quote, you may provide us with personal data, such as your email, first name, last name, organization, and phone number.

2. Client Service Data:
In the course of delivering our AI, automation, and cybersecurity services, we may process data on your behalf. This data is strictly limited to what is necessary to deliver the contracted services and may include:

  • Business contact information for your staff.

  • Technical data related to your IT systems, provided for integration, security analysis, or automation purposes.

  • Any other data you explicitly provide to us for processing within a specific project's scope.

We act as a data processor for this "Client Service Data." This means we process it according to your instructions as the data controller. We do not use this data for any purpose other than fulfilling our contractual obligations to you.

Why Do We Process Your Data?

A. Website Data: Our top priority is customer data security. As such, we only process minimal user data, as absolutely necessary to maintain the website and respond to your inquiries. Automatically collected information is used solely to identify potential cases of abuse and to generate statistical information regarding website usage. This statistical information is not aggregated to identify any specific system user.

You can visit the website without telling us who you are or revealing any information that could identify you as a specific individual. However, if you wish to use certain features, such as receiving a quote or contacting us directly, you may need to provide personal data.

B. Client Service Data: We process this data solely to perform the contract we have with you, to deliver the specific AI, automation, and cybersecurity services you have requested. This processing is governed by our service agreements.

Data Retention

We retain the personal data you provide only for as long as necessary to fulfill the purpose for which it was collected—such as responding to your inquiry, providing a service, as specified in our service agreements—or as required by applicable law. Upon termination of our services, Client Service Data will be securely deleted or returned to you, as stipulated in our contract.

Your Rights

If you are a European resident, you have the following rights related to your personal data: the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, and rights concerning automated decision-making and profiling. To exercise these rights, please contact us using the information below.

For Client Service Data, where we act as a data processor, we will assist you (the data controller) in fulfilling requests from your end-users, as required by our service agreement and applicable law.

Links to Other Websites

Our website may contain links to other websites not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of these other websites or third parties. We encourage you to be cautious when leaving our website and to read the privacy statements of every website that may collect personal information.

Information Security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data in our control and custody.

Our specific security measures for Client Service Data include:

  • Storage of all client data on encrypted drives (e.g., BitLocker) and within encrypted cloud services (Microsoft 365 with multi-factor authentication).

  • Strict access controls, limiting data access to personnel essential for service delivery.

  • The use of secure, encrypted communication channels for data transfer.

  • Formal confidentiality agreements with any employee or subcontractor who may handle client data.

However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to ClavardIA@gmail.com.